Shop Policies

PAYMENT

PayPal is the only method of payment accepted.
You do not need to open a full account with PayPal.  Credit card payment through PayPal can be processed without an account.
You can pay for your item/s by using your credit card via the 'guest PayPal account'.
PLEASE NOTE: Other methods of payment (such as bank transfer) can be arranged ONLY for wholesale orders.

SHIPPINGS

Items are shipped within 2-5 working days of receipt of payment.
The default shipping method is "Posta Prioritaria" (NO tracking code provided)
You can also choose "Registered shipping" at the checkout.  In this case you will get a tracking code for your order as soon as it will be available.

Estimated delivery time:

POSTA PRIORITARIA:
Europe: 7-10 working days
Any other: 10-15 working days

REGISTERED MAIL:
Europe: 10-12 working days
Any other: 15-20 working days

PLEASE NOTE: We can't know the exact delivery time as they depend on your country's postal service.
Overseas shippings may take up to 15 working days from date of shipment. Please wait the expiry of this period before contacting us to claim your item/s.
Any resulting inconvenience from your postal service/customs office is to be dealt with them directly.

All orders will be shipped to the address you provide through our checkout system.
Please be sure this address is correct!
Mad Printing is not responsible in respect of any delivery failure due to incorrect/unavailable address.


REFUNDS AND EXCHANGES

At Mad Printing our priority is your satisfaction with our products and services. In the unlikely event that you are unhappy please contact us directly and we will be happy to help solve your problem.

>>MONEY BACK GUARANTEE - 100% SATISFACTION<<

Mad Printing guarantees a full refund or a replacement (your choice) if:

● You don't like the item/s you bought for some reason;
● You don't receive your order in 15 working days' time after shipment (for Europe, USA, Canada, Australia, New Zealand, Japan ). For all other countries, the period is 30 days.

If you are not satisfied with your purchase you can return the item/s at your expense within 7 days of receipt.
You will be entitled to a full refund/replacement as soon as we get the return parcel.
The items returned have not to be used or damaged otherwise you will not be entitled to refund/replacement.


ADDITIONAL INFO

● CANCELLATION: To change or cancel an order, email info@madprinting.net and we'll help you out.

● COLORS ACCURACY: At Mad Printing we try very hard to accurately represent our products through photographs and description. Mad Printing want you to love your items and come back for more, anyway, take into account that your product can vary in color/contrast/brightness since colors may appear different in real life than they appear on screen due to different computer monitors calibrations, screens resolutions, manufacturing process.

● PRIVACY:  We collect information from you when you register on our site, subscribe to our newsletter or upload photos. When ordering or registering on our site, you may be asked to enter your name, e-mail address, date of birth, mailing address or phone number.
We may collect and use non-personal information such as the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider to optimise our goods and services to you.
We do not sell, trade, or otherwise transfer your Personal Information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our Terms of Use, or protect ours or others rights, property, or safety. However, non-personal visitor information may be provided to other parties for marketing, advertising, or other uses. When you provide Personal Information and request it to be published on the Site, you consent for us to make your Personal Information public.

● COMMERCIAL INVOICE: All prices shown on the website including VAT, if you need a commercial invoice for your purchase please contact us just after you have completed the checkout providing your tax details.